At Pro Tackle Solutions Sales, we stand behind the quality of our precision fishing gear. We want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help with a straightforward returns and exchanges process.

Our Policy

You may return or exchange most new, unused items in their original packaging within 15 days of receiving your shipment. For your safety and ours, certain items cannot be returned (see section below).

Please Note: The customer is responsible for the cost of return shipping unless the item arrived damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Our Support Team: Within 15 days of receipt, email us at [email protected]. Use the subject line “Return/Exchange Request” and include your order number and the reason for the return or exchange.
  2. Receive Instructions: Our customer support team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship the item.
  3. Ship the Item: Carefully pack the unused item in its original packaging. Include a copy of your order confirmation or a note with your RMA number and order details. Ship the package to the address provided in your instructions. We recommend using a trackable shipping service.
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund. Please allow 5-7 business days for processing after we receive the item.

Refund Timing and Method

Refunds will be issued to the original payment method used for the purchase.

  • Credit Card (Visa, MasterCard, JCB): Refunds will be processed within 2 business days of approval. Please allow 5-10 business days for the refund to appear on your statement, depending on your card issuer’s policy.
  • PayPal: Refunds will be processed within 2 business days of approval. The funds typically appear in your PayPal account within 3-5 business days.

Exchanges will be shipped out via your original shipping method once the return is processed.

Non-Returnable Items

For health, safety, and hygiene reasons, the following products are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Hooks
  • Fishing Weights
  • Jigheads
  • Artificial Bait (e.g., Artificial Bait, Jigs, Crankbaits, Buzz Baits, Frogs) that have been removed from their original sealed packaging.

These items are excluded due to their nature and the difficulty in reselling them once opened.

Return/Exchange Request Email Template

To make the process easier, you can use the template below to request a return or exchange. Simply copy, paste, and fill in the blanks into an email to [email protected].

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Pro Tackle Solutions Support Team,

I would like to request a [return / exchange] for my recent order.

Order Number: [Your Order Number]
Product Name: [Name of the product you are returning]
Reason for Return/Exchange: [Please provide details here]

Please send me the necessary instructions and RMA number to proceed.

Thank you,
[Your Full Name]

Contact Us

If you have any questions about our returns policy, please don’t hesitate to contact our friendly support team.

Email: [email protected]
Address: 3406 Chapmans Lane, Albuquerque, US 87109

We’re anglers helping anglers, and we’re committed to making sure you get the right gear for your next big catch.

– The Pro Tackle Solutions Team