Welcome to Pro Tackle Solutions Sales! We’re dedicated to providing precision angling gear with a focus on quality, reliability, and expert service. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact our support team at [email protected].
Product Questions
Q: What types of fishing products do you offer?
A: We specialize in a wide range of fishing gear, including accessories, apparel, artificial baits (like crankbaits and jigs), fishing lines (braided, copolymer, and fluorocarbon), reels, rods, hooks, and cleaning products. Our inventory is curated by anglers for anglers, ensuring high-quality and performance-driven items for all fishing enthusiasts.
Q: Are your products suitable for both beginners and experienced anglers?
A: Absolutely! Our product lineup caters to all skill levels, from novice fishermen to seasoned pros. We focus on precision and durability, making our gear ideal for various fishing conditions and techniques.
Shipping and Delivery
Q: Where do you ship to, and how long does delivery take?
A: We ship globally to empower anglers worldwide, but due to logistical constraints, we currently cannot deliver to Asia and select remote areas. Once your order is processed (within 1-2 business days), delivery times are as follows:
- Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after shipment.
- Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after shipment.
Q: How can I track my order?
A: After your order is shipped, you’ll receive a confirmation email with tracking information. This allows you to monitor your delivery in real-time for full transparency.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 15 days of receipt. Items must be in original condition. Please contact us at [email protected] to initiate a return. We aim to make the process hassle-free, reflecting our commitment to your satisfaction.
Q: Are there any items that cannot be returned?
A: For safety and hygiene reasons, we cannot accept returns on certain items like opened cleaning products or used baits. Please refer to our detailed return policy on our website or contact us for specifics.
Payment Methods
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is handled with the highest security standards.
Q: Is my payment information secure?
A: Yes, we use encrypted payment processing to ensure your data is safe. We prioritize your privacy and security in every transaction.
Account and Support
Q: How do I contact customer support?
A: Our customer-centric team is here to help! Email us at [email protected] for assistance with orders, product questions, or any issues. We respond promptly to ensure your experience is smooth.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future.
Thank you for choosing Pro Tackle Solutions Sales—where passion, expertise, and quality gear come together to make every cast count. We’re here to support your fishing adventures with minimal fuss, so you can focus on the thrill of the catch!
Pro Tackle Solutions Sales | 3406 Chapmans Lane, Albuquerque, US 87109 | fishinggearpro.com